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About Us

For over 25 years we have built our reputation on our commitment to customer service and extensive range of products at more than affordable prices. Our uncompromising desire to become your one-stop-shop for all your jewellery needs is what drives us to deliver your business the best possible results.

Our affiliation with the Jewellers Association of Australia (JAA) is a sign of our commitment to deliver quality products to the industry. We look forward to continuing and sharing our journey with you!

Viewing our Range

Catalogue:This catalogue replaces ALL previous printed content.

Website: Visit our website at www.jewellerydpi.com to view and order our entire product range and any latest offers. Register your details on our website to stay in touch with promotions and event news.

Showroom: Our showroom hours are Monday to Friday, 9am – 5pm. No appointments necessary.

Trade Shows:We exhibit at various Reed Gift Fairs and JAA Jewellery Fairs throughout Australia each year, please refer to our website for upcoming events.

Sales Representatives: Our Sales Reps are Melbourne based, however we do service Australia wide with several interstate trips each year, please contact our office for schedules and to make an appointment.

** Alternatively you may provide us with your email address to receive automatic notifications when we are in your state.

Ordering Information

DPI is a wholesale only business. No minimum order via our website. Orders can be placed via phone, email or online via our website. For fax orders we encourage the use of our order form enclosed within.

Delivery

We endeavour to despatch orders within 5-7 days, however in extremely busy times, orders may take a little longer. For safety and guarantee of delivery we use registered and express services through Australia Post. All orders are $15 +GST express post under 500 grams. Freight prices will vary depending on location and size/weight of your order if above minimum grams.

Payment Options

Credit Card (VISA or MasterCard only), Direct Deposit, EWay or Cheque.

Prices

Our prices are wholesale prices and are exclusive of GST. We make every effort to keep our prices as low as possible, however we cannot control metal prices and currency fluctuations. Prices are subject to change without notice. Please check our website for up to date prices.

Accounts

Nett 30 Days: DPI offer 30 day accounts to approved customers. A credit application form must be completed and approved to hold an account. Credit application forms can be downloaded from our website.

Overdue Accounts: Late accounts will revert back to upfront payment. Overdue accounts that go unpaid will be passed over to a debt recovery agency and the customer will be responsible for all collection costs.

New Customers: New customers will initially be on upfront payment and credit card details are required at the time of placing all orders.

Buying Groups: As we are affiliated with various buying groups throughout Australia it is best to check with your association first for the terms of your account.

Back orders

All items not fulfilled on an order will be put on back order, this excludes backorders that are under the value of $30.00. Please reorder these items on your next order.

Product Guarantee

Our products are 100% guaranteed for workmanship. If you happen to receive faulty or defective items please inform us within 7 working days from receiving the order and we will happily provide a replacement or credit note.

Please note - items that have been worn and damaged will void the guarantee. This guarantee does not cover faults from loss, accidental damage or mistreatment, modifications to design or damage from perfume, hairspray, water or other agents. Items such as earrings, ear/nose studs and body jewellery once worn are void from guarantee and should not be sent back due to health risk factors.

Marketing/Advertising

Ways that DPI can assist ;

Images - We have gone to great detail and expense to shoot items individually and cropped onto white backgrounds. Should you wish to use these, a charge of $5 per image is applicable .Whilst the charge is minor we believe it will help protect those utilising them by decreasing online saturation and overuse.

Ask us about our unlimited access package

Special offers – Keeping you up to date with all of the latest DPI designs and future promotions - please register on our website.

As a registered member of the DPI special offers & alerts you will be updated with all activity related to DPI as well as information that will keep you up to date with any promotional offers. You will have the ability to ‘opt out’ from receiving this material at any time.

 

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