Visit our showroom

5 Cottage St, Blackburn VIC 3130

Monday – Friday 9am – 5pm

Get directions call us

Visit our showroom

5 Cottage St, Blackburn VIC 3130

Monday – Friday 9am – 5pm

Get directions call us

Frequently Asked Questions

DPI Jewellery is a wholesale only business. Orders can be placed online via our website, by phone or by email. 

Please register online for access to our website. Orders placed through the website are prioritised and processed first. Your registration enables you to view all prices, access sales, promotions and all new items when released.

We endeavour to dispatch orders within 1-3 working days, however in extremely busy times, orders may take a little longer. For safety and guarantee of delivery we use registered and express services through Australia Post. Freight prices will vary depending on location and size/weight of your order.

We accept Credit Card (VISA or MasterCard only) and eWay, our secure online payment gateway. Direct Deposit is available for approved 30 day account holders only.

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All items not fulfilled on an order will be put on back order, this excludes backorders that are under the value of $40.00. Please reorder these items on your next order.

Delivery is calculated when your order is ready to be dispatched. The invoice sent with your goods will include the total shipping costs charged.

Catalogue

Request our latest catalogue.
Replaces all previous printed content.

Request catalogue

Website

Visit our website to view our entire product range and latest offers.

Shop Online

Showroom

Contact us to book an Appointment.
Minimum order of $250 is required.

Get Directions

Trade shows

We exhibit at various Reed Gift Fairs and IJW Fairs throughout Australia each year, please refer to our website for upcoming events.

Find out more

Sales Representatives

Our Sales Reps are Melbourne based; however we do service Australia wide with several interstate trips each year. 

Request appointment

Please check your orders as soon as you receive them and notify us of any stock damage or issues within 7 days via email at info@jewellerydpi.com

As our products are 100% guaranteed for workmanship, we can help you and process any returns quickly, but only if we are notified straight away.

Please note – our returns policy does not cover items that have been purchased and used as samples or in-store stock. We cannot replace items that have been worn or damaged due to wear. Our guarantee does not extend to modified, mistreated or accidently broken jewellery or display items.

We are happy to help & want all pieces supplied in their best condition, so if there’s any issues with your order once delivered, contact us so we can organise for you to return the goods and we can issue a replacement or credit note for the items.

There are several ways you can clean and maintain your Jewellery items. At DPI we recommend the WKM cleaning product range. See all our care tips here

Yes, DPI Jewellery uses a combination of Nano and E-Coat technologies to help protect our Sterling Silver jewellery from tarnishing. These anti-tarnish technologies reduce the need for hand polishing, eliminate discolouration caused by natural and display lighting, and help protect the jewellery during fittings and long-term wear.

Ladies and mens ring sizes are the same. See our chart below

Colour abbreviations used stand for the following:

AB: Antique Black
AM: Amethyst/Purple CZ
AS: Aged Steel
BCZ: Black CZ
BRS: Brushed Steel
BRZ: Bronze Steel
CZ: Clear CZ
EM: Emerald Green CZ
FWP: Freshwater Pearl
G: Gold Plate

GAR: Garnet/Red CZ
LAB: Labrodite
LB: Light Blue CZ/Opalite
ONYX: Black Onyx
PCZ: Pink CZ
RG: Rose Gold Plate
RP: Ruby Pink
SAP: Dark Blue CZ
TQ: Blue Turquoise

 

Yes, you will need to be approved to purchase from us. By registering for an “Online Account” we can validate and set up an account for you (initially on “Upfront Payment” terms). DPI is strictly a wholesale only business. Your online registration enables you to place orders, view prices, access sales, promotions and all new items when released. Register here

New customers will initially be on “Upfront Payment” terms and credit card details are required at the time of placing all orders. An opening order minimum of $250.00 applies.

Upfront Payment: This is the default account for all new customers. Please provide your credit card details at the time the order is placed; these details will be used to process the invoice total (including the calculated shipping costs) once the order is ready to be dispatched. Direct debit or cheque payment are not available options for these accounts and, as customers are not contacted prior to the total being charged, please be mindful that the details provided are ready to be processed by our office at the time the order is completed and ready to be shipped to you.

Please note: transactions that are unable to be processed due to card errors or insufficient funds will delay the dispatch of these orders.

Nett 30 Days: DPI offer 30-day accounts to approved customers. A credit application form must be completed and approved to hold an account. Credit application forms can be downloaded from our website.

Overdue Accounts: Late accounts will revert back to upfront payment. Overdue accounts that go unpaid will be passed over to a debt recovery agency and the customer will be responsible for all collection costs.

Buying Groups: As we are affiliated with various buying groups throughout Australia it is best to check with your association first for the terms of your account.

Credit Card (VISA or MasterCard only) and eWay, our secure online payment gateway. Direct Deposit is available for approved 30 day account holders only.

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Yes, we are affiliated with various buying groups throughout Australia. It is best to check with your association first for the terms of your account.

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    Trade shows

    Join us at our next Trade Show

    Date

    3 – 6 August 2024

    Location

    Reed Gift Fair Melbourne

    Venue

    Melbourne Convention & Exhibition Centre, South Wharf

    Stand

    AA61