Terms and conditions

Pricing

All prices are in Australian Dollars at wholesale prices and are exclusive of GST. We make every effort to keep our prices as low as possible, however we cannot control metal prices and currency fluctuations. Prices are subject to change without notice. Please check our website for up-to-date prices.

Payment & Account Information

DPI Jewellery accepts payment via Credit Card (VISA, MasterCard, eWAY) for “Upfront Payment” accounts; Direct Deposit and Cheque are accepted payment methods for approved “Account” customers only. You have the option to be on “Account” with us, upon the approval of a signed credit application form – all other accounts are on “Upfront Payment” terms. Payment for “Upfront Payment” accounts are taken once DPI Jewellery has established that we can fulfill your order and stock availability. DPI Jewellery will not charge your credit or debit card until your order is ready to dispatch.

New Accounts

New customers will initially be on “Upfront Payment” terms. An opening order minimum of $250.00 applies.

Delivery

Dispatch is within 5 -7 days. Delivery/shipping charges are not included in the price/s quoted and will be calculated once the order is picked and ready for dispatch.

Purchasing

All items offered on the DPI Jewellery website are subject to availability. To purchase any of the items on the website, click the “Add to Cart” button shown on each product page. When you place an order to purchase a product by clicking the “Check out” button, we will send you an e-mail confirming receipt and containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send the e-mail confirmation of your order. We keep these data in confidence, in accordance with our privacy policy.

Product Guarantee & Returns Policy

Our products are 100% guaranteed for workmanship. Within 7 working days of receiving your order – if you happen to receive faulty or defective item/s please complete a “Goods Return/Repair Request” form and return, along with the item/s, for assessment under Warranty.

Returns address:
DPI – Returns Department
PO BOX 1098
Blackburn North VIC 3130

Our Product Guarantee does not cover the following:

Once we have received and processed your return, we will issue a replacement or credit note for the item/s as covered under our Warranty terms and conditions.

Items that have been purchased and used as samples or in-store stock.

Items that have been lost, worn or damaged due to wear.

Items that have been modified, mistreated or accidently broken (jewellery and display items).

Items with faults including colour fading or damage from perfume/hairspray/water and other agents.

Please note: Items such as earrings, ear/nose studs and body jewellery once worn are void from guarantee and should not be sent back due to health risk factors.

Change of mind:

We do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully before completing your order.

Cancellation

You have the right to cancel your order prior to dispatch. It is your responsibility to give notice of your wish to cancel, within the cancellation period, by telephone.

Marketing & Communications

When registering your business with us for an online account, your business contact details are added to our marketing and communications list. This means receiving marketing and promotional emails from us that relate to services and products we provide to you. You can manage your subscriptions for email communications by selecting “update preferences” or “unsubscribe” at any time (these options are included in the footer of all DPI Jewellery emails sent). If you would like to opt out of receiving postal communication, including our print Catalogue, please contact our office on (03) 9894 7891 to request this update to your marketing preferences.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.